SHIPPING INFORMATION

Express post and Parcel Post are via Australia post. Express is 1-3 business days and Parcel Post (only available on cutters and embossers) is 2-7 business days.
Local Delivery is via a same day courier service so as soon as your order is ready we will dispatch it. If you would like to select a particular day (Monday to Friday) Let us know. Turnaround times on cookies still apply.

ORDER TRACKING

All cookie orders are posted within three – four business days, and can be tracked via our Australia Post tracking service.

Please be aware of postage times to your location when placing your order to ensure it is received on time.

Post times also vary depending on the service you select. Express post is 1-3 business days and Parcel Post is 3-7 business days. These are estimates given to us by Australia post. There is the possibility of delays during busy times e.g Christmas.

Please email us at to check the best way to get your cookies to you.

REFUND AND RETURNS

Your satisfaction is our first priority at Melbourne Cookie Co.

If your item is faulty upon receipt or is not as described, please contact us directly on 03 9850 4067 or send us an email.

Please include a description of the item you are returning and whether you would like a refund or exchange.

If you wish to exchange it for a different item, please include the name and item number of the replacement item.