All cookie orders are posted within three – four business days, and can be tracked via our Australia Post tracking service.
Please be aware of postage times to your location when placing your order to ensure it is received on time.
Post times also vary depending on the service you select. Express post is 1-3 business days and Parcel Post is 3-7 business days. These are estimates given to us by Australia post. There is the possibility of delays during busy times e.g Christmas.
REFUND AND RETURNS
Your satisfaction is our first priority at Melbourne Cookie Co.
If your item is faulty upon receipt or is not as described, please contact us directly on 03 9850 4067 or send us an email.
Please include a description of the item you are returning and whether you would like a refund or exchange.
If you wish to exchange it for a different item, please include the name and item number of the replacement item.