3 Lilian St Bulleen,
We’re available Monday – Friday 9 am. – 4 pm AEST by phone, email or via appointment at the shop.
Saturday/Sunday by appointment only.
03 9850 4067
Frequently Asked Questions
Please read our FAQ before sending us a message.
When you order before 9am your cookies are dispatched after 2 business days. When you order after 9 am or on weekends, the 2 day dispatch time starts the next business day. Postage time varies based on the postage method and your location. Please be aware of postage times before ordering. You will be sent your tracking number via email. Be sure to check your junk mail if you haven’t received it. Express post is 1-3 business days depending on location. Parcel post is 3-7 business days depending on location. These estimates are given to us by Australia Post and can vary especially during busy periods e.g Christmas.
If you require your cookies by a certain date please email us at email@example.com before ordering and we will advise you of the best way to get them on time.
All major credit cards and Paypal is accepted through our secure payment gateway.
Our delicious cookies are shipped to any location across Australia!
We currently don’t offer international post for our cookies but if you would like to order our cutters and embossers please send us an email to firstname.lastname@example.org to place an order for international shipping.
We use only reputable SSL encrypted secure payment processing
We will review the purchase and design appropriately, should we require more information we will contact you via email.
Then your cookies are baked, decorated and dried overnight before we bag and box them for postage or pick up.
If you have an account set up with Melbourne Cookie Co we can invoice with a 30 day payment term, please contact us directly to find out more.
You name the event, and we have a cookie for it! We provide beautiful cookies for Private Parties, Corporate Events, Weddings, Birthdays and Christenings and any other memorable occasion.
Our cookie ingredients may contain nut traces, as well as the use of dairy and egg products. If you have any specific dietary requirements, contact one of our representatives for a chat.
We offer a low gluten range of cookies. While all precautions are taken, because we make the low gluten cookies in the same kitchen as our regular range, we cannot guarantee they are gluten free.
Yes! Our handmade cookies are a unique way to impress clients and leave a lasting impression. We can design cookies for any event, incorporate your company logo or image onto the cookie.
Our cookies are all individually wrapped and sealed with a best before of 4 weeks from production.
Your satisfaction is our first priority at Melbourne Cookie Co. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and unopened condition.
We offer personalised cookies as a custom order rather than the set designs on the website. There is a minimum order of 12 cookies per design for all custom creations. Email email@example.com for a quote.
Send us an email
Phone: (03) 9850 4067