ORDER TRACKING

All cookie orders are posted within three -four business days and can be tracked via our Australia Post tracking service. Please be aware of postage times to your loaction. Post times also vary depending on the service you select. Express post is 1-3 business days and Parcel Post is 3-7 business days. These are estimates given to us by Australia post there is the possibilities of delays during busy times e.g Christmas time. Please email us at enquiries@melbournecookieco.com.au to check the best way to get your cookies to you.

SHIPPING INFORMATION

Our shipping rates are as follows: Australia Post realtime rates

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: enquiries@melbournecookieco.com.au

And also include the following information:

  • Company Address
  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address

A description of the item you are returning, whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item

REFUND AND RETURNS

Your satisfaction is our first priority at Melbourne Cookie Company. If your item is faulty upon receipt or is not as described, please contact us directly if you have any issues on 03 9850 4067 email to: enquiries@melbournecookieco.com.au

  • Whether you would like a refund or exchange.
  • If you wish to exchange it for a different item, please include the name and item number of the replacement item.

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