All cookie orders are posted within three working days and can be tracked via our Australia Post tracking service.
Our shipping rates are as follows: Australia Post realtime rates
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: firstname.lastname@example.org
And also include the following information:
Your Order number if known (appears on the top of the confirmation email)
Your name and address
A description of the item you are returning, whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item
REFUND AND RETURNS
Your satisfaction is our first priority at Melbourne Cookie Company. If your item is faulty upon receipt or is not as described, please contact us directly if you have any issues on 03 9850 4067 or 0413 215 224 or email to: email@example.com
Whether you would like a refund or exchange.
If you wish to exchange it for a different item, please include the name and item number of the replacement item.