All cookie orders are posted within three – four business days, and can be tracked via our Australia Post tracking service.
Please be aware of postage times to your location when placing your order to ensure it is received on time.
Post times also vary depending on the service you select. Express post is 1-3 business days and Parcel Post is 3-7 business days. These are estimates given to us by Australia post. There is the possibility of delays during busy times e.g Christmas.
Our shipping rates are as per Australia Post real time rates.
If you have not received an order within 10 days, please send us an email.
Please include the following information:
- Company Address
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
REFUND AND RETURNS
Your satisfaction is our first priority at Melbourne Cookie Co.
If your item is faulty upon receipt or is not as described, please contact us directly on 03 9850 4067 or send us an email.
Please include a description of the item you are returning and whether you would like a refund or exchange.
If you wish to exchange it for a different item, please include the name and item number of the replacement item.