3 Lilian St Bulleen,
We’re open Monday – Friday,
8:30 a.m. – 5:30 p.m. EST
Saturday/Sunday by appointment only
03 9850 4067
Frequently Asked Questions
Please read our FAQ before sending us a message.
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email
All major credit cards and Paypal is accepted through our secure payment gateway.
Our delicious cookies are shipped to any location across Australia!
We use only reputable SSL encrypted secure payment processing
The decorators and team review the purchase and design appropriately, should we require logo’s or artwork we will get in contact within 24hours of the order is placed.
If you have an account set up with Melbourne Cookie Company we can invoice with a 30 day payment term, please contact us directly to find out more.
You name the event, and we have a cookie for it! We provide beautiful cookies for Private Parties, Corporate Events, Weddings, Birthdays and Christenings and any other memorable occasion.
Our cookie ingredients may contain nut traces, as well as the use of dairy and egg products. If you have any specific dietary requirements, contact one of our representatives for a chat.
We sure do! Call us on 0413 215 224 to discuss our gluten free options or email us at firstname.lastname@example.org.
Yes! Our handmade cookies are a unique way to impress clients and leave a lasting impression. We can design cookies to any event and can incorporate your company logo onto the cookie.
Our cookies are delivered in sealed bags to ensure maximum freshness they have a best before date 1 month from baking.
Yes! We provide a gift wrapping service for an additional $3.50, purchased with a card with a personalised message which you can tailor to suit any special memory or milestone – you can write your message in the checkout and we’ll sort out the rest.
Your satisfaction is our first priority at Melbourne Cookie Company. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Yes! If you want to make any additions or changes to the ranges you can contact us at email@example.com.
Send us an email