3 Lilian St Bulleen,
Melbourne, 3175

We’re avaliable Monday – Friday,
9 am. – 4 pm by phone, email or via appointment at the shop. EST
Saturday/Sunday by appointment only
03 9850 4067

Frequently Asked Questions

Please read our FAQ before sending us a message.

How Long until my cookies arrive?

When you order before 9am your cookies are dispatched after 2 business days. When you order after 9 am or on weekends the 2 day dispatch time starts the next business day. Postage time varies based on the postage method and your location. Please be aware of postage times before ordering. You will be sent your tracking number via email. Be sure to check your junk mail if you haven’t received it. Express post is 1-3 business days depending on location. Parcel post is 3-7 business days depending on location. These estimates are given to us by Australia Post and can vary especially during busy periods e.g Christmas time. If you require your cookies by a certain date please email us at enquiries@melbournecookieco.com.au before ordering and we will advise you of the best way to get them on time.

Which payment methods are accepted in the Online Shop?

All major credit cards and Paypal is accepted through our secure payment gateway.

Where do you deliver?

Our delicious cookies are shipped to any location across Australia!

How secure is shopping in the Online Shop? Is my data protected?

We use only reputable SSL encrypted secure payment processing

What exactly happens after ordering?

We will review the purchase and design appropriately, should we require more information we will contact you via email.

Then your cookies are baked, decorated and dried overnight before we bag and box them for postage or pick up.

Do I receive an invoice for my order?

If you have an account set up with Melbourne Cookie Company we can invoice with a 30 day payment term, please contact us directly to find out more.

What kind of events do you cater for?

You name the event, and we have a cookie for it! We provide beautiful cookies for Private Parties, Corporate Events, Weddings, Birthdays and Christenings and any other memorable occasion.

Do your cookies contain nuts?

Our cookie ingredients may contain nut traces, as well as the use of dairy and egg products. If you have any specific dietary requirements, contact one of our representatives for a chat.

Do you have gluten free ranges?

We offer a low gluten range of cookies. This is because while all precautions are taken because we make the low gluten cookies in the same kitchen as our regular range we cannot guarantee there is no traces of gluten.

Do you provide corporate cookies?

Yes! Our handmade cookies are a unique way to impress clients and leave a lasting impression. We can design cookies to any event and can incorporate your company logo onto the cookie.

How long will my cookies stay fresh?

Our cookies are all individually wrapped and sealed and have a best before of 4 weeks from production.

What is your customer satisfaction policy?

Your satisfaction is our first priority at Melbourne Cookie Company. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Can I personalise my cookies?

We offer personalised cookies as a custom order rather than the set designs on the website. There is a minimum order of 12 cookies per design when we custom make them. Email enquiries@melbournecookieco.au to get a quote.

Send us an email