3 Lilian St Bulleen,
Melbourne, 3175

We’re open Monday – Friday,
8:30 a.m. – 5:30 p.m. EST
Saturday/Sunday by appointment only
03 9850 4067

Frequently Asked Questions

Please read our FAQ before sending us a message.

How Long until my cookies arrive?

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email

Which payment methods are accepted in the Online Shop?

All major credit cards and Paypal is accepted through our secure payment gateway.

Where do you deliver?

Our delicious cookies are shipped to any location across Australia!

How secure is shopping in the Online Shop? Is my data protected?

We use only reputable SSL encrypted secure payment processing

What exactly happens after ordering?

The decorators and team review the purchase and design appropriately, should we require logo’s or artwork we will get in contact within 24hours of the order is placed.

Do I receive an invoice for my order?

If you have an account set up with Melbourne Cookie Company we can invoice with a 30 day payment term, please contact us directly to find out more.

What kind of events do you cater for?

You name the event, and we have a cookie for it! We provide beautiful cookies for Private Parties, Corporate Events, Weddings, Birthdays and Christenings and any other memorable occasion.

Do your cookies contain nuts?

Our cookie ingredients may contain nut traces, as well as the use of dairy and egg products. If you have any specific dietary requirements, contact one of our representatives for a chat.

Do you have gluten free ranges?

We sure do! Call us on 0413 215 224 to discuss our gluten free options or email us at enquiries@melbournecookieco.com.au.

Do you provide corporate cookies?

Yes! Our handmade cookies are a unique way to impress clients and leave a lasting impression. We can design cookies to any event and can incorporate your company logo onto the cookie.

How long will my cookies stay fresh?

Our cookies are delivered in sealed bags to ensure maximum freshness they have a best before date 1 month from baking.

Do you have a gift wrapping service?

Yes! We provide a gift wrapping service for an additional $3.50, purchased with a card with a personalised message which you can tailor to suit any special memory or milestone – you can write your message in the checkout and we’ll sort out the rest.

What is your customer satisfaction policy?

Your satisfaction is our first priority at Melbourne Cookie Company. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Can I personalise my cookies?

Yes! If you want to make any additions or changes to the ranges you can contact us at enquiries@melbournecookieco.com.au.

Send us an email